If your terminal still can't process a transaction and you have a router that connects your modem to your terminal, disconnect the router and connect the Ethernet cable directly from the modem to the terminal, then try again to process a transaction.If your terminal still can't process a transaction, plug the Ethernet cable into a different port on the modem and/or router and try again to process a transaction.When the lights on the modem and/or router indicate that the device is connected, try again to process a transaction.Plug the Ethernet cable into the terminal.Plug the Ethernet cable into the modem and/or router.Plug the power cord into the modem and/or router.Unplug the power cord from the modem and/or router.Unplug the Ethernet cable from the modem and/or router.Unplug the power cord from the terminal.Unplug the Ethernet cable from the terminal.Follow these steps to reboot your terminal and modem and/or router.If your terminal still can't process a transaction, return to step 2a and confirm you recorded and entered the correct static IP address, subnet mask, and gateway IP address. Select Config (the purple Reports button).Complete the following steps to enter the information from the previous step into your terminal:.If you need help, contact your network administrator or internet service provider. Get the following information for your modem and/or router.If the modem and/or router has a static IP address, follow these steps:.If the modem and/or router has a dynamic IP address, continue to the next step. If your terminal is connected to a modem and/or router, does the modem and/or router have a dynamic or static IP address? If you need help answering this question, please contact your network administrator or internet service provider.Confirm the VeriFone VX 520 terminal's Ethernet cable is connected to the ETH port at the bottom of the terminal.Troubleshoot Ethernet-connected VX 520 terminals Troubleshoot phone line-connected VX 520 terminals.Troubleshoot Ethernet-connected VX 520 terminals.Common error codes include the following:Ĭomplete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error. Your VX 520 terminal may display a communication error code when a transaction fails to process. If the previous steps don't fix the problem, please contact our Client Services team at 80 or to top Troubleshoot VeriFone VX 520 terminals.Return to step 2 and try to repair the connection one more time.Press and hold the Enter button until the terminal turns on.
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